Program and Project Management & PMO: Highly accomplished senior project management officer and senior project manager with nearly twenty years of progressive experience. Portfolio includes successfully completed projects in Pharmaceutical, Government, Corporate, and Higher Education industries. Managed, trained, and mentored teams of project managers as a PMO and worked extensively in program health reporting. Managed projects using multiple methodologies including Waterfall, Agile, Rational Unified Process, SDLC, and Pfizer’s Enterprise LifeCycle (ELC).

Department Management & Team Building: Managed at the Executive, PMO, Operations, and Project levels in both direct and matrix. Built up remote team of technical support professionals from ten to sixty-five in one year resulting in excellent support and low call turnaround times for all customers during a period of explosive growth. Long successful history in building and managing motivated and effective teams including developers, customer relationship managers, system administrators, designers, and business analysts.

Mentoring, Training, & Communications: Strong communicator as a manager, published author, experienced teacher, trainer, mentor, technical writer, and public speaker. Trained and mentored project managers, technical support professionals, and developers. Presenter, panelist, and keynote speaker at conferences, panels, seminars, and club meetings.

New Media & Design: Award-winning graphic and interface designer. Accessibility expert specializing in Government Section 508 design. Published white paper on accessibility in Government websites. Expert in New Media, published one of the first books on Podcasting on the market and presented at the New Media Expo. Designed and developed marketing materials for print, web, and animated display at trade shows.