Health Information Exchange Technical Director
Reports To: Unknown FLSA Status: Exempt

Description
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required for this position. Reasonable accommodations may be made, upon request, to enable individuals with disabilities, who otherwise meet the qualifications, to perform the essential functions of the position.

Job Summary
This position will serve as the technical project manager and coordinator for the RI Health Information Exchange Project by providing project and technical management and oversight to the implementation of a statewide information system which will allow for the electronic sharing of health information in a secure and confidential manner among health care providers using state of the art technologies. Duties include, but are not limited to:
 overseeing the selected information systems vendor’s contract
 serving as a liaison on technical matters between the vendor, the RHIO and its community partners
 assisting with the implementation of security, data, and messaging standards as well as communication and transfer protocols,
 overseeing the documentation of detailed system design requirements, and the translation of these into customizable COTS software
 overseeing and coordinating user acceptance testing
 serving as a senior member of the RI HIE project team.

Essential Duties and Responsibilities
 Serve as a liaison between the Rhode Island Regional Health Information Organization (RHIO), RI’s Office of Information Technology, the selected IT vendor, and the vendors and IT staff affiliated with the HIE’s data sharing partners
 Assist with the analysis, design, implementation, support and maintenance of the HIE
 Facilitate documenting detailed business rules, developing procedures based on policies to be defined, and defining detailed design requirements. Assure written documentation is provided as needed, for the HIE.
 Monitor vendor adherence to work plan, performance metrics and compliance to contract’s agreed upon deliverables
 Monitor the execution of the IT project plan from scope definition to final product, so as to meet project objectives and timelines, and to assure compliance with funding, deliverables, procedures for accomplishing project, staffing requirements and available resources to various phases of project. Anticipate and identify potential and/or existing concerns early.
 Coordinate the acceptance testing and quality assurance process for system utilizing testing staff from the data-sharing partners as well as any other designated staff involved with development of HIE.
 Plan, document, evaluate and track program testing results to ensure proper operation and freedom from defects.
 Review user documentation & training materials for accuracy.
 Communicate and interact with appropriate areas on problems, changes, and enhancements, which may impact data, workflow and/or functionality; provide technical advice and assistance in resolving technical problems.
 As part of the project’s management team, reviews status reports by and attends status meeting with IT vendor.
 Prepare project reports and documents for management and others as requested.
 Other duties as identified and deemed necessary

General Requirements
 Perform quality work within deadlines with or without direct supervision
 Demonstrate the organization’s values by bringing issues to the appropriate managers in a timely manner for resolution, sharing best practices among all teams, serving as a brand advocate, mentoring and leading by example to support a positive work environment, and encouraging other staff to do the same.
 Maintain positive relationships with all stakeholders and assist them, as appropriate, with issues or concerns to satisfactory resolution.
 Assist with the orientation and ongoing development of new associates.
 Represent the RI RHIO and HIE in a positive manner to all stakeholders.
 Perform other related duties as assigned.

Minimum Qualifications
Education and Experience
 A bachelor’s degree in health care, technology, business, or a related field, or equivalent work experience is required.
 Two to four years experience working with healthcare technology

Desired Qualifications
 Four years of related experience, including prior experience working with health information technology and /or exchange projects with excellent technical, analytical, and problem-solving skills.
 Demonstrated ability to assimilate, integrate, and translate technical knowledge with business/systems requirements. Ability to verify that technical system specifications meet business requirements, and identify inter-system and intra-system dependencies
 Demonstrated project management skills in a professional services environment
 Experience working with data standards, mapping data and processes to standardize/normalize data.
 Ability to analyze policy and technical alternatives to develop recommendations
 Experience is systems testing using both manual and automated methods, record data and results, and communicate these results to the software developers for appropriate action
 Excellent oral and written communication skills. Strong analytical, writing, and presentation skills
 Ability to perform as a team player
 Health care experience or knowledge of health care business strongly preferred (i.e. working with hospitals, physician practices health centers, managed plans etc. )

Licenses and/or Specialized Knowledge
None

Supervisory Responsibilities:
None

Work Environment
This position will work in normal business office conditions.

Physical Demands
The tasks of this position are typical for working in an office environment. An associate is regularly required to perform tasks while sitting at a desk, using normal hand dexterity. Mobility is required, including standing, moving about, and sitting. Occasional travel out of the office for meetings, etc. may be required. Good vision is required, including both close and distant objects. Must be able to maintain a good attendance record.

Prepared By: Judith Wright Date

Revised: March 27, 2008

The statements contained herein reflect information necessary to describe the principle functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload.

Please send your resume to Nina Lennon at nlennon@riqi.org or to the Rhode Island Quality Institute at 235 Promenade Street, Suite 540, Mail Stop 23, Providence RI 02908.